Privacy Policy RFT88 – Your Information Security Is Our Priority

1. Introduction and Policy Scope

This Privacy Policy applies to all services, websites, mobile apps, and platforms operated by RFT88. By registering as a member or using any of our services, you agree to the terms set out in this Privacy Policy.

We recognise that your trust is the most valuable asset we must safeguard. As such, we only collect information that is truly necessary to deliver the best, safest, and most responsible gaming experience to you as a valued member.

2. Information We Collect

Rft88 collects various categories of information to ensure our services run smoothly and securely. The following are the types of information we collect:

• Registration Information: Full name, date of birth, ID number, email address, phone number, and encrypted password provided when you register an account.
• Identity Verification (KYC) Information: A copy of your national ID, passport, or other identity document required for account verification and legal compliance.
• Financial Information: Payment method details, deposit and withdrawal transaction history for secure payment processing.
• Usage Data: Game history, login times, devices used, IP addresses, and behavioral patterns on the platform for security and service improvement purposes.
• Communication Preferences: Your preferred language, notification preferences, and personal marketing settings.

3. How We Use Your Information

The information we collect is used specifically for the following purposes:

• Account Management: To create, verify, and securely manage your member account.
• Transaction Processing: To process deposits, withdrawals, and all financial activities on the platform.
• Security & Fraud Prevention: To identify and prevent fraudulent activity, hacking, or unauthorised account access.
• Customer Support: To help you resolve any technical issues, enquiries, or complaints more quickly and effectively.
• Service Improvements: To analyse usage patterns and improve the interface, platform speed, and overall user experience.
• Legal Compliance: To meet the compliance, reporting, and regulatory requirements of the relevant authorities.
• Marketing Communications: To send promotional offers, bonuses, and updates — only if you have given your consent to receive them.

4. Sharing Information with Third Parties

Rft88 does not sell or rent your personal information to any external party. However, in certain situations, we may need to share your information with the following parties:

• Payment Service Providers: Payment gateways and partner banks required to process your financial transactions securely.
• Game Software Providers: Game developers who supply casino and betting content to our platform, subject to strict confidentiality agreements.
• Regulatory Authorities: Government bodies or licensed authorities that require specific information for compliance and legal oversight purposes.
• Fraud Prevention Services: Third-party security firms that help us detect and prevent illicit activity on the platform.

All third parties we work with are bound by strict data protection agreements and are not permitted to use your information for any other purpose.

5. Use of Cookies

The rft88 website and app use cookies to enhance your experience. Cookies are small text files stored on your device when you browse our platform.

• Essential Cookies: Required for core functions such as login, session security, and website navigation.
• Performance Cookies: To collect anonymised data on how users interact with the platform for improvement purposes.
• Functional Cookies: To save your preferences such as language, currency, and display settings.
• Marketing Cookies: Used to display relevant, personalised offers — you may opt out at any time through your account settings.

You can manage or disable cookies through your browser settings, though some platform features may be affected.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Generally:

• Active account information is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years in line with anti-money laundering (AML) compliance requirements.
• Security logs and access data are retained for 12 months for investigation purposes in the event of a security incident.
• After account closure, certain information may be retained for an additional period to meet legal obligations.

7. Your Rights as a User

As a valued rft88 member, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or outdated, you may request a correction through your profile page or by contacting our support team.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal information, subject to applicable legal obligations.
• Right to Object to Processing: You may object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.

8. Data Security & Protection Measures

We implement multiple layers of technical and organisational protection to keep your information safe from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Data encryption in transit and at rest using AES-256 standards.
• Two-factor authentication (2FA) for all sensitive account access.
• Regular internal and external security audits conducted on a periodic basis.
• Mandatory cybersecurity training for all staff who handle user data.
• A tested incident response plan to ensure swift action in the event of a data breach.

While we do our best, no system is 100% perfect. Should a security incident occur that affects your data, we will notify you within 72 hours of becoming aware of it.

9. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our Data Protection Officer (DPO) team through the official support channels within the RFT88 platform.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your concerns are addressed seriously and transparently.

Related Pages

• Terms and Conditions
• Responsible Gaming
• Frequently Asked Questions (FAQ)
• About Us